Delta CEO says CrowdStrike outage cost airline $500M

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Delta CEO Ed Bastian said on Wednesday that the massive CrowdStrike tech outage that disrupted operations cost the airline $500 million.

Bastian pegged the negative impact that the carrier faced at “half a billion dollars in five days.”

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“We’re not looking to wipe them out, but we’re looking to make certain that we get compensated however they decide to for what they cost us,” he said during an appearance on CNBC.

Delta customers at help counter amid outage

People looking for missing bags wait in line to speak with Delta Air Lines baggage in the Delta baggage claim area at Los Angeles International Airport on July 24, 2024, in Los Angeles, California. (PATRICK T. FALLON/AFP via Getty Images / Getty Images)

He linked the $500 million hit to both lost revenue and compensation the carrier doled out to “take care of our customers” during the disruptions.

The CrowdStrike outage, which started on July 19 with a faulty software update, hit Delta hard. It also impacted many other companies in various sectors worldwide.

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Breck Dumas contributed to this report.

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